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The results.

61 percent stat

Email open rate.

670 percent stat

Revenue growth by email alone.

Roots

End-to-end efficiency.

Roots, a leading lifestyle label in Canada, is committed to protecting the environment and producing quality, sustainable goods – whether it’s athletic wear, leather goods, yoga clothing, or home furnishings. A few years after its original engagement with LiveArea and PFS, Roots faced an early challenge when preparing for the Winter Olympics. As the official outfitter for the U.S., Canada, and Barbados national teams, Roots was expecting record-setting sales for its Olympic apparel lines.

To stay ahead of demand, LiveArea quickly built and launched a digital store that could process a large influx of orders and ramped up customer support centers. By the end of the peak sale period, customer service agents responded to a flurry of calls and orders, and millions of orders were shipped efficiently and accurately. More recently, LiveArea launched a customer data platform to deliver omni-channel marketing experiences. We continue to collaborate on innovation initiatives focused on data and marketplaces.

 

Services.

Customer Care
Financial Services
Omni-Channel Order Management
Order Fulfillment

MORE WORK

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Fusing past, present, and future, this iconic brand goes to market delivering the kind of experience its heritage calls for.

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TRUSTED BY THE BEST

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We bring insight and creativity to every engagement – not just artful design, but trend-setting strategy and technology, and unmatched experience.