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     CONNECTED COMMERCE

The future of commerce is connected.

Some people want to shop online; some want to shop in-store. What everyone wants is the ability to shop for anything, anytime, anywhere, and to have it feel like a connected experience — every time.

People expect their experiences in physical spaces to be informed by their digital life — and vice versa. The relationship is symbiotic.

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WHAT WE DO

Create connected experiences — everywhere.

Today there’s an explosion of opportunities to connect with consumers, physically and digitally – and the list will continue to grow as innovations arise and new ways to purchase products and services are imagined.

The truth is the lines between digital and physical worlds have blurred.​ The two are braided. People expect their interactions in physical spaces to be informed by digital technology – and vice versa.

To give your customers what they want, omnichannel experiences must be designed to bring together a connected, intelligent digital ecosystem – precisely what LiveArea Connected Commerce delivers.

A connected ecosystem

We partner with best-in-class companies that bring fresh thinking, new experiences, and innovative technology and services to speed digital transformation. Strategy and design and user experience are threaded through everything we do.

Accelerators we build based on partner technology simplify and speed complex implementations, getting you to market with advanced technology faster, more efficiently.

Our expertise integrating complex technology is matched by our skills in delivering digital experiences with the power to transform any business in every industry.

Specialties

  • Platform evaluations and recommendations 
  • Design    |    build    |    implement    |    integrate
      • B2C and B2B commerce platforms – all industry-leading commerce environments 
      • Headless commerce  
      • Order management systems  
      • Social, mobile, and web eCommerce applications, including mobile experiences that interact with kiosks and digital signage  
      • Clienteling applications 
      • Contactless shopping alternatives 
      • Marketing technology  
      • Loyalty programs  
      • Content management systems 
      • Customer data platforms 
      • Marketplace technology 
    • ERP, CRM, and OMS systems integration 
    • Emerging technology integration – VR, AR, Livestream 
    • Configuration and integrations for key commerce systems, including user reviews, tax, payment gateways, fraud detection, and more 
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    HOW WE DO IT

    Our connected commerce approach

    We plan, design, and build elegant digital experiences in a way that’s collaborative, customer-centric, fast, designed to scale, and unified. Our approach features four distinct phases: 

    RAPID start

    We begin our projects with a RAPID start. This helps our teams get twice as much done in half the time. 

    Research – we quickly review the current state of your experience, the competitive landscape and your customer expectations

    Accelerate – we potentially pull from our curated collection of accelerators and prototypes to help you get to market faster and spend more energy designing higher-value experiences

    Plan – we swiftly gather technical and business requirements synthesize goals and constraints, and formalize the project roadmap

    Imagine – we don’t wait to begin creative thinking. We start day one defining the high-level design territories we need to explore to create your future-state experience

    Define – we quickly define KPIs and build a measurement plan for the project

    Design and build

    Our team designs and builds the experiences  scalable, flexible, and heavily tested solutions designed to the precise requirements of your business.  

    Test and launch

    We conclude core activities on every project with a final round of testing, merchandising, and readiness assessment. Postlaunch, every project includes our HyperCare support to ensure success in the first several weeks. 

    Optimize

    Using the latest tools and techniques, we help you create a process to optimize your design without the need to invest in expensive and slow analysis and testing. 

    Connected Commerce Case Studies.

    With the Crocs Jibbitz™ Personalizer, an interactive digital experience tool designed by LiveArea, ...
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    A bold omnichannel approach allows the company to stay ahead of the game. ...

    Explore our services.

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    Connected Commerce

    NXT Intelligence™

    Orchestrated Services

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    Performance Marketing

    LiveArea_Services_Product_Innovation

    Product Innovation

    LiveArea_Services_Product_Innovation

    Service Design

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    Columbia, MD (HQ)    |   Dallas    |    Los Angeles    |    New York    |    Raleigh    |    Seattle    |    Bangalore    |    Liège    |    London    |    Sofia

    NORTH AMERICA    1.800.920.4959    |    EMEA    +44 (0) 20 3475 4000

    7001 Columbia Gateway Drive, Columbia, Maryland 21046-2289

    NORTH AMERICA
    1.800.920.4959

    EMEA
    +44 (0) 20 3475 4000

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