During these unprecedented times of global change, as a business your customers continue to remain a priority. With consumers having little option but to connect with businesses online, now, more than ever, they are trusting brands to deliver and provide convenient, secure, frictionless customer experiences.
We understand everyone is busy, so have provided a 30-minute on-demand webinar with LiveArea's Creative Director, Benoit Soucaret, discussing how principles of user experience (UX) design can be applied to build a more trustworthy relationship with customers.
Download, listen and learn in your own time.
What you'll learn.
Why Human-Computer interaction and relationships are important
How the knowledge of this human behaviour can help us design better products
How to execute a balanced strategy that prioritises trust at the same level as growth and profitability
Understanding trust and having the right structure in place
With over 14 years’ experience, Benoit is passionate about finding the intersection between brand and digital product. Market and consumer insights, aligned with product strategy, essential business needs, and exceptional digital experiences form the core of his design ethos.
LiveArea is a full-service, global customer experience and commerce agency. We bring together a broad portfolio of services for end-to-end solutions – from data-driven marketing and omni-channel experience design through technology selection and platform implementation, managed services, fulfillment, and customer care. We work with brands people love and we fuel that passion by creating signature customer experiences.